Filing a complaint

When filing a complaint, keep these things in mind:

  • Remain calm. The person who can help didn’t cause the problem.
  • Don’t use an angry, threatening or sarcastic tone.
  • State exactly what you want done about the problem.
  • Document each step, and keep copies.
  • Start with the seller first. You can resolve many problems by calling a company’s customer servide free number.  If necessary, ask to speak to a manager.
  • If that doesn’t work, send a letter or e-mail to the company’s headquarters or consumer affairs office. It’s said the pen is mightier than the sword so, if you’d had a bad experience with a company, use your mightiest weapon to get satisfaction. Some experts suggest that a letter is the most effective method for contacting a company. If e-mails or phone calls don’t work, try the old fashioned way.
  • If the problem still isn’t resolved, try your local consumer protection agency. 
  • If everything else fails, consider filing a small claims suit or hiring an attorney.

When complaining formally, I’m afraid you have to follow some guidelines, find a thorough comprehension in this complaint letter template. You can also check some sample letters here if you need examples. If you have a more visual memory, you can watch this video instead:

But make sure you have serious complaints or you’ll appear in the next issue of dumbest complaints ever.

This entry was posted in Outcomes, Textbook, Unit 6, Writing. Bookmark the permalink.

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