When filing a complaint, keep these things in mind:
- Remain calm. The person who can help didn’t cause the problem.
- Don’t use an angry, threatening or sarcastic tone.
- State exactly what you want done about the problem.
- Document each step, and keep copies.
- Start with the seller first. You can resolve many problems by calling a company’s customer servide free number. If necessary, ask to speak to a manager.
- If that doesn’t work, send a letter or e-mail to the company’s headquarters or consumer affairs office. It’s said the pen is mightier than the sword so, if you’d had a bad experience with a company, use your mightiest weapon to get satisfaction. Some experts suggest that a letter is the most effective method for contacting a company. If e-mails or phone calls don’t work, try the old fashioned way.
- If the problem still isn’t resolved, try your local consumer protection agency.
- If everything else fails, consider filing a small claims suit or hiring an attorney.
When complaining formally, I’m afraid you have to follow some guidelines, find a thorough comprehension in this complaint letter template. You can also check some sample letters here if you need examples. If you have a more visual memory, you can watch this video instead:
But make sure you have serious complaints or you’ll appear in the next issue of dumbest complaints ever.